Refund Policy
Clear guidelines for our refund process and your protection as a valued client
Eligibility Requirements
At marilonuvexta, we want you to feel confident about your investment in our financial education programs. Our refund policy is designed to be fair while protecting both our learners and our ability to deliver quality education.
Refund requests are considered under specific circumstances. You may be eligible for a partial or full refund if you've completed less than 30% of your enrolled program content and submit your request within 14 days of your enrollment date.
Important: Refunds are not available once you've accessed more than 30% of your program materials or after completing any certification assessments. This ensures fairness to all participants and maintains program integrity.
Step-by-Step Refund Process
Submit Your Request
Send us an email at info@marilonuvexta.com with your enrollment details and reason for the refund request. Include your full name and program enrollment date.
Review Process
Our team will review your request within 3-5 business days. We'll check your account activity and verify eligibility based on our policy criteria.
Decision Notification
You'll receive a clear response about your refund status. If approved, we'll provide details about the refund amount and processing timeline.
Payment Processing
Approved refunds are processed back to your original payment method within 7-10 business days. You'll receive confirmation once the transaction is complete.
Processing Timelines
Credit Card Refunds
Refunds to credit cards typically appear on your statement within 5-7 business days after processing. Your bank may take additional time to post the credit to your account.
Bank Transfer Refunds
Direct bank transfers can take 7-10 business days to complete. We'll provide you with a transaction reference number for tracking purposes.
PayPal Refunds
PayPal refunds are usually processed within 24-48 hours and will appear in your PayPal account immediately upon completion.
International Payments
International refunds may take 10-15 business days due to banking procedures and currency conversion processes. Exchange rates may apply.
Special Circumstances
We understand that sometimes unexpected situations arise. If you're facing medical emergencies, family crises, or other extraordinary circumstances that prevent you from continuing your program, please contact us directly.
While we can't guarantee refunds outside our standard policy, we're committed to working with you to find a solution. This might include program deferrals, payment plan adjustments, or case-by-case considerations.
Technical issues on our platform that significantly impact your learning experience are handled separately from this refund policy. We're dedicated to resolving technical problems quickly and may offer extensions or alternative access methods.
What's Not Covered
Certain situations fall outside our refund policy. We cannot process refunds for programs where certificates have been issued, downloadable materials have been accessed extensively, or where completion rates exceed our policy limits.
Changes in personal financial circumstances, career direction, or learning preferences after substantial program engagement don't typically qualify for refunds. We encourage you to carefully consider your commitment before enrolling.
Corporate enrollments and bulk program purchases are subject to separate agreements and may have different refund terms outlined in your corporate contract.
Questions About Refunds?
Our support team is here to help you understand the refund process and answer any questions you might have about your specific situation.
Email: info@marilonuvexta.com
Phone: +61409077883
Address: 35 Grafton St, Cairns City QLD 4870, Australia
This refund policy is effective as of January 1, 2025, and applies to all new enrollments from this date forward.